/* ─── Formulário público de chamados ───────────────────────────────────── */

html:has(body.public-ticket-page) {
    height: auto;
}

body.public-ticket-page {
    height: auto;
    min-height: 100vh;
    min-height: 100dvh;
    overflow-x: hidden;
    overflow-y: auto;
    -webkit-overflow-scrolling: touch;
    margin: 0;
    background: var(--bg);
}

.public-ticket-page {
    min-height: 100vh;
    min-height: 100dvh;
    background: var(--bg);
    font-family: 'Inter', system-ui, sans-serif;
    color: var(--text);
}

.public-ticket-shell {
    width: 100%;
    max-width: 1040px;
    margin: 0 auto;
    padding: 36px 28px calc(48px + env(safe-area-inset-bottom, 0px));
    box-sizing: border-box;
}

.public-ticket-header {
    margin-bottom: 28px;
}

.public-ticket-brand {
    display: flex;
    align-items: center;
    gap: 16px;
}

.public-ticket-logo {
    flex-shrink: 0;
}

.public-ticket-logo svg {
    display: block;
    width: 44px;
    height: 44px;
}

.public-ticket-brand h1 {
    font-size: 1.65rem;
    font-weight: 700;
    margin: 0 0 4px;
    color: var(--text);
    letter-spacing: -0.02em;
    line-height: 1.2;
}

.public-ticket-brand p {
    margin: 0;
    color: var(--text-muted);
    font-size: 0.95rem;
    line-height: 1.45;
}

.public-ticket-card {
    background: var(--surface);
    border: 1px solid var(--border);
    border-radius: 16px;
    box-shadow: var(--shadow);
    padding: 36px 40px;
    overflow: visible;
    width: 100%;
    box-sizing: border-box;
}

.public-ticket-form {
    display: flex;
    flex-direction: column;
    gap: 22px;
}

.public-ticket-honeypot {
    position: absolute;
    left: -9999px;
    opacity: 0;
    height: 0;
    width: 0;
    pointer-events: none;
}

.public-ticket-actions {
    padding-top: 12px;
    border-top: 1px solid var(--border);
}

.public-ticket-actions .btn-lg {
    width: 100%;
    min-height: 48px;
    padding: 14px 20px;
    font-size: 1rem;
    font-weight: 600;
    border-radius: 12px;
}

.public-ticket-success {
    text-align: center;
    padding: 32px 16px;
}

.public-ticket-success-icon {
    width: 56px;
    height: 56px;
    margin: 0 auto 16px;
    border-radius: 50%;
    background: #22c55e22;
    color: #22c55e;
    font-size: 28px;
    line-height: 56px;
    font-weight: 700;
}

.public-ticket-success h2 {
    margin: 0 0 8px;
    font-size: 1.4rem;
}

.public-ticket-success p {
    margin: 0 0 10px;
    color: var(--text-muted);
    line-height: 1.5;
}

.public-ticket-success .btn {
    margin-top: 16px;
    min-height: 44px;
}

.public-ticket-footer {
    margin-top: 28px;
    text-align: center;
    font-size: 12px;
    color: var(--text-muted);
}

.public-ticket-error {
    text-align: center;
    color: var(--danger, #ef4444);
    padding: 28px 16px;
    line-height: 1.5;
}

.public-link-hint {
    margin-top: 8px;
}

.public-link-hint a {
    color: var(--primary, #4285F4);
    word-break: break-all;
}

.loading-text {
    margin: 0;
    color: var(--text-muted);
    text-align: center;
    padding: 24px;
}

/* ─── Seções do formulário de chamados (interno + público) ─────────────── */

.modal-box--ticket {
    max-width: 600px;
}

.modal-box--ticket .modal-body {
    padding: 28px;
}

.modal-box--ticket .modal-header {
    padding: 22px 28px;
}

.modal-box--ticket .modal-footer {
    padding: 18px 28px;
}

.ticket-form {
    display: flex;
    flex-direction: column;
    gap: 22px;
}

.ticket-form-fields-stack {
    display: flex;
    flex-direction: column;
    gap: 18px;
}

.ticket-form-section {
    padding: 22px 24px;
    border: 1px solid var(--border);
    border-radius: 14px;
    background: var(--surface-elevated, var(--surface));
}

.ticket-form-section--muted {
    background: transparent;
    border-style: dashed;
    opacity: 0.95;
}

.ticket-form-section-title {
    margin: 0 0 18px;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.06em;
    color: var(--text-muted);
}

.ticket-form-optional {
    font-weight: 500;
    text-transform: lowercase;
    letter-spacing: 0;
    font-size: 12px;
    opacity: 0.9;
}

.ticket-form .form-group,
.public-ticket-form .form-group {
    margin-bottom: 0;
    min-width: 0;
    width: 100%;
}

.ticket-form .form-group label,
.public-ticket-form .form-group label {
    display: block;
    font-size: 14px;
    font-weight: 600;
    color: var(--text);
    margin-bottom: 8px;
}

.ticket-form .form-group select,
.ticket-form .form-group input:not([type="checkbox"]):not([type="radio"]),
.public-ticket-form .form-group select,
.public-ticket-form .form-group input:not([type="checkbox"]):not([type="radio"]) {
    width: 100%;
    min-height: 46px;
    padding: 12px 14px;
    font-size: 16px; /* evita zoom automático no iOS */
    line-height: 1.4;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--input-bg);
    color: var(--text);
    font-family: inherit;
    box-sizing: border-box;
}

.ticket-form .form-group textarea,
.public-ticket-form .form-group textarea {
    width: 100%;
    min-height: 140px;
    padding: 12px 14px;
    font-size: 16px;
    line-height: 1.5;
    border: 1px solid var(--border);
    border-radius: 10px;
    background: var(--input-bg);
    color: var(--text);
    font-family: inherit;
    resize: vertical;
    box-sizing: border-box;
}

.ticket-form .form-group select,
.public-ticket-form .form-group select {
    cursor: pointer;
    appearance: auto;
}

.ticket-form .form-group input:focus,
.ticket-form .form-group select:focus,
.ticket-form .form-group textarea:focus,
.public-ticket-form .form-group input:focus,
.public-ticket-form .form-group select:focus,
.public-ticket-form .form-group textarea:focus {
    outline: none;
    border-color: var(--primary);
    box-shadow: 0 0 0 3px var(--primary-light);
}

.ticket-form .form-hint,
.public-ticket-form .form-hint {
    font-size: 13px;
    line-height: 1.45;
    margin-top: 10px;
    color: var(--text-muted);
}

.ticket-form-equipment {
    margin-top: 22px;
}

.ticket-form-section .form-row {
    margin-bottom: 0;
}

.ticket-form-section .form-group:last-child {
    margin-bottom: 0;
}

.ticket-structured-fields-block .form-hint {
    margin-top: 0;
    margin-bottom: 0;
}

#ticket-description-section {
    scroll-margin-top: 24px;
}

#ticket-checklist-preview {
    margin-top: 22px;
    padding-top: 18px;
    border-top: 1px dashed var(--border);
}

#ticket-checklist-preview .form-section-title {
    margin-bottom: 10px;
    padding-top: 0;
    border-top: none;
}

.ticket-checklist-preview-list {
    font-size: 14px;
    line-height: 1.6;
    margin: 8px 0 0;
    padding-left: 18px;
}

.page-header-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 8px;
    align-items: center;
}

/* Desktop: 2 colunas nos pares de campos */
@media (min-width: 720px) {
    .ticket-form-fields-stack--2,
    .public-ticket-form .ticket-form-fields-stack--2 {
        display: grid;
        grid-template-columns: 1fr 1fr;
        gap: 18px 24px;
    }

    .public-ticket-form .form-row.form-row-2 {
        display: grid;
        grid-template-columns: 1fr 1fr;
        gap: 18px 24px;
        flex-wrap: unset;
    }
}

/* Tablet */
@media (max-width: 860px) {
    .public-ticket-shell {
        max-width: 100%;
        padding: 28px 20px 40px;
    }

    .public-ticket-card {
        padding: 28px 24px;
    }
}

/* Mobile */
@media (max-width: 640px) {
    .public-ticket-shell {
        padding: 16px 12px calc(28px + env(safe-area-inset-bottom, 0px));
    }

    .public-ticket-header {
        margin-bottom: 18px;
    }

    .public-ticket-brand {
        align-items: flex-start;
        gap: 12px;
    }

    .public-ticket-logo svg {
        width: 40px;
        height: 40px;
    }

    .public-ticket-brand h1 {
        font-size: 1.35rem;
    }

    .public-ticket-brand p {
        font-size: 0.9rem;
    }

    .public-ticket-card {
        padding: 18px 14px;
        border-radius: 14px;
        box-shadow: none;
    }

    .public-ticket-form,
    .ticket-form {
        gap: 14px;
    }

    .ticket-form-section {
        padding: 16px 14px;
        border-radius: 12px;
    }

    .ticket-form-section-title {
        margin-bottom: 14px;
        font-size: 11px;
    }

    .ticket-form-fields-stack,
    .ticket-form-fields-stack--2,
    .public-ticket-form .ticket-form-fields-stack--2,
    .public-ticket-form .form-row,
    .public-ticket-form .form-row-2 {
        display: flex;
        flex-direction: column;
        gap: 14px;
        grid-template-columns: 1fr;
    }

    .public-ticket-form .form-group,
    .ticket-form .form-group {
        width: 100%;
        flex: none;
        min-width: 0;
    }

    .public-ticket-form .form-group textarea,
    .ticket-form .form-group textarea {
        min-height: 128px;
    }

    .public-ticket-actions {
        position: sticky;
        bottom: 0;
        margin: 0 -14px -18px;
        padding: 12px 14px calc(12px + env(safe-area-inset-bottom, 0px));
        border-top: 1px solid var(--border);
        background: var(--surface);
        border-radius: 0 0 14px 14px;
    }

    .public-ticket-footer {
        margin-top: 20px;
    }

    .modal-body .modal-form .form-row-2,
    .public-ticket-form .form-row-2 {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 380px) {
    .public-ticket-shell {
        padding-left: 10px;
        padding-right: 10px;
    }

    .public-ticket-brand h1 {
        font-size: 1.2rem;
    }
}